How long does delivery take?
standard shipping: 7-30 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Our product is made especially for you as soon as you place an order,
which is why it takes us 1 – 3 days to processing it
The main country delivery time:
United States: 3-12 days
Canada: 10-15 days
France: 6-8 days
Germany: 6-8 days
Spain: 8-10 days
Italy: 10-12 days
Poland: 7-9 days
Austria: 7-9 days
Australia: 7-15 days
Israel: 6-10 days
Middle East: 6-15 days
Japan: 3-10 days
Southeast Asia: 3-10 days
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route,but you can cancel an order within 60 minutes and reorder with accurate details.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at sales@onesgame.com